Sima Acan
Canadian Intelligence Platform
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06PlannedGovernment Modernization

Federal service scorecard

Passport queues, IRCC processing times, CRA call answer rates and the count of regulations on the books, by sector.

Services tracked
40+
Cadence
Monthly
Target launch
Q3 2027

Scope

  • Passport, immigration and CRA processing times.
  • Federal service digital-first uptake rates.
  • Regulatory burden by sector, counted and indexed.
  • Call-centre answer rates and abandonment.
  • Service Canada in-person wait times by region.

Live by Q3 2027.

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